APPWhere can I download the LoLR app?
It is available on Apple’s App Store and major official Android stores including Huawei, Xiaomi, OPPO and vivo. You can also scan the QR code in the included manual.
AccountWhat if I forget the registered administrator phone number?
Call the official hotline at 400-601-0151 (weekdays 9:00–18:00); our staff will help you check.
NetworkingWhat should I do if the network connection fails?
Check in this order:
- Make sure the router and device are powered on, wait 30 seconds, then retry.
- After connecting Ethernet, allow about one minute for the device to appear online in the LoLR app.
- If Wi-Fi fails, select “Retry” as prompted and check that the password is correct, including uppercase and lowercase letters.
- Check signal stability and whether the router is working properly.
APPHow do I find the device access address in the LoLR app?
Open the LoLR app → “Me” → “My Devices” → “Access Address” to view and copy it. The internet address supports remote access from any environment; the LAN address is for local use only.
NetworkingHow do I change the device’s network access address?
Repeat the setup in “Detailed Network Setup.” A new address is generated on success; use it for browser sign-in.
InitializationHow long does initialization take?
About 5–30 minutes, depending on local network speed. Please wait and do not close the browser page midway.
InitializationWhat is the difference between deep sleep and complete shutdown?
For deep sleep, hold the power button until the operating indicator turns off; total power is below about 10 W and the device is offline and unavailable. Complete shutdown disconnects AC power for maximum savings. Before either action, ensure the device is not in use to avoid damaging data on the SSD.
WarrantyHow long is the warranty, and which parts are covered?
Coverage varies by model and component. STUDIO Standard AISC-S200 has a one-year warranty. LoLR BOX AISC-B100-M50 and AISC-B100 share the same terms: listed host components and the preinstalled Ubuntu system are covered for one year. Select your model in After-Sales Service for the complete coverage.
WarrantyCan I return or exchange a newly purchased faulty device?
For performance faults not caused by the user, within 7 days of purchase (including day 7) you may choose a full refund, an identical replacement or free repair. From day 8 through day 15 inclusive, you may choose replacement or free repair. Valid proof of purchase is required.
WarrantyHow do I arrange a repair, and how long does it take?
Report the fault at 400-601-0151. Support will confirm product details and guide initial checks. If repair is needed, send it to Floor 15, Block B, Jinqiu International Building, Haidian District, Beijing. Covered faults are repaired or parts replaced free of charge, usually in 5–10 working days, or 10–15 in remote areas.
There is no content in this category yet. Select “Ask us” to contact LoLR, or call 400-601-0151.
